Your privacy is a top priority for us.
When dealing with your personal information we as a church are required to observe our obligations under the Privacy Act 1988 (Cth) and comply with the Australian Privacy Principles, as well other relevant State legislation.
This policy sets out how we will collect, use, store, disclose and de-identify your personal information.
The types of information we collect
The types of personal information we collect include:
- contact details (name, telephone numbers, email, etc);
- complaint details;
Why we collect private information about youRECI Sydney Church is a not-for-profit organisation that is dedicated to communicating the message of the Gospel in Australia and throughout the world. This means we embark on a number of different ways to develop and implement Christian services into communities which are in need of a healthy, loving local church to reach out and be the hands and feet of Jesus and in the furtherance of the promotion of the Gospel.
We collect information about people so as to allow us to communicate with them, introduce them to our organisation, promote the Gospel to them, pray and provide other Christian services to them and inform them of the work we do.
We do not use the information in any way other than in the furtherance of our objects and purposes.
We might also use your information for the following purposes:
- for the immediate reason for which you have provided it to us (for example, to enable us to process your request, registration, subscription, etc);
- to maintain contact with you about our work, to report to you about our work, or to encourage you to learn about what we do; and
- any other purpose directly related to our work and for which you have provided consent (where it is reasonably required by law).
We don’t rent, sell or exchange your information. The types of organisations to whom we normally disclose your personal information include those who help us administer our technology information systems.
We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations when handling your personal information.
If you don’t want your personal information disclosed to another organisation, and your information has not been collected digitally where you have signed the privacy statement, please let us know either at the time we collect your information by other means or any later time. Sometimes we may be legally required to disclose your information, for example, to government departments.
How we collect your information
We may collect information from you either directly or from third parties. Information we collect from third parties may be by formal or informal means.
We collect your information in the following ways:
- face to face contact;
- electronically including through our website and online surveys;
- via social media messages or conversation;
- during phone calls;
- voice or image recordings;
- whilst delivering and administering services at our facilities or other facilities; and from forms and other correspondence (both in writing and electronically).
How we use your information
We only use your personal and sensitive information for the reason we collect it as set out above and for the purpose(s) for which it was collected, or as otherwise permitted by law. We will not disclose the above information that we collect to affiliates or third parties without your consent.
Accessing and correcting your personal information
You can access your information by asking us. Occasionally, we may need to refuse your request to access information, for example, where granting you access would infringe someone else’s privacy.
When you request access, we will ask you to provide some form of identification so that we can ensure that you are the person to whom the information relates.
We will aim to respond to you within 28 days of receiving your request.
If we’re not able to help with your request, you will receive a written explanation as to why.
Complaints about a breach of your privacy
If you are concerned about how we have collected or managed your personal information we request you follow the procedure set out below.
- Contact us by email at firstname.lastname@example.org.
- Submit your completed complaints online or to email@example.com In order to effectively address your complaint, we may request further information from you about your complaint and the reasons behind it.
- After we receive all the information we need from you, allow us approximately 28 days to address your complaint.
If you’re not satisfied with how we have handled your complaint you can also contact the Office of the Australian Information Commissioner (OAIC) on http://www.oaic.gov.au/.
The OAIC is a government body independent of us. It has the power to investigate complaints about possible interference with your privacy.
Securing your informationWe take reasonable steps to ensure the security of personal and sensitive information we hold and to protect it against loss, misuse or unauthorised access, destruction, use, modification or disclosure.
Our IT systems are password protected and comply with applicable security standards. Only authorised personnel are permitted to access these details.
It is our policy to:
- permanently de-identify personal information where reasonable and possible; and
- destroy personal information once there is no longer a legal or business need for us to retain it.
It is your right to be dealt with anonymously, provided that is it lawful and practicable.
We will try to accommodate a request for anonymity wherever possible, however we note that in some circumstances, this may prevent us from practically and effectively communicating with you.
If this is the case we will notify you.
Cookies and links to other websites
When you visit this website a record of your visit is logged. The following data is supplied by your browser:
- Your IP address and/or domain name;
- Your operating system (type of browser and platform);
- The date, time and length of your visit to the website; and
- The resources you accessed and the documents you downloaded.
This information is used to compile statistical information about the use of our website. It is not used for any other purpose. If you do not want ‘cookies’ to be used please adjust your browser settings to disable them.
Links to other websites
Our website may contain links to third party websites, and third party websites may also have links to our website.
We encourage you to read the privacy policies of any website you link to from our website.